Q : Why SheIn?
A : We are one of the first online stores and have been helping fashion-conscious women look fabulous since 2008. Our target audience is the fashion conscious 18-35 women's wear market. We aim to be exciting and innovative, offering our customers the fashions they wish for. Most importantly we guarentee your safety so you can purchase fashionable clothes without having to worry about your online security.
Q：Are there any additional fees?
A: In some cases, your destination country may charge customs duties or other taxes.
We will do appropriate compensation in case where there are additional fees.
Q : Is your website safe?
A：We use the best e-commerce service in the industry, and guarantee 100% secure payment processing.
Q : How can I place an order?
A：At our store, ordering is easy and simple. Just follow some easy steps and you will get what you want. Visit this link for more details: http://www.shein.com/How-to-order-a-276.html
Q : How can I make the payment?
A：There are different ways you can choose to pay at our website. You can choose paypal, credit card and others. Visit this link for more details: http://www.shein.com/How-to-Pay-a-278.html
Q : What currencies do you accept？
A：We accept US Dollar, Euro, Pound Sterling, Norwegian Krone, Australian Dollar, Switzerland Francs, Canadian Dollar, Swedish Krona, Brazil Reais, Polish Zloty, Russian Ruble, Mexican Peso, Danish Krona.
Argentine Peso, Saudi Arabian Riyal, Japanese Yen and Hongkong Dollar.
Q : Do you have a shop?
A：We just do the business on line.
Q : How can I choose my size?
A：For every item we do offer an size chart or specific size description under the page below,please measure carefully before making your purchase.
Q : Where can I find your newest items?
A : You can find our latest fashion pieces, from tops and dresses, to shoes and jewelry here: http://www.shein.com/daily-new.html
Q : How can I know my order status?
A : Please login in to check at "MY ORDERS" line. We will update any news in time.
Q : Can I exchange my item,size or shipping address?
A：Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order.
Q : How fast can I get my order?
A：Different shippping method will cause different delivery time, but you can find more information at: http://www.shein.com/Shipping-Info-a-280.html
Q : Can I return my item?
A：If you are not satisfied with your purchase and want to return them back please contact our customer service first. But you need to pay for the return shipping fee. Learn more about our return policy here: http://www.shein.com/Return-Policy-a-281.html
Q : Is your clothing nice?
A：Yes they are fashionable and cool. You can view our customer's look book at this link: http://www.shein.com/member-image-list.html
Q : How can I contact you?
A：The best way to contact us is via our ONLINE HELP. For other methods, please click this link: http://www.shein.com/contact-us.html
Q : Why is my order divided into two orders or more?
Items may be dispatched from different warehouses so they may arrive at different times.
Q : Why can't I redeem the discount on the coupon?
A : The coupon discount is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it will use the sale discount instead of the coupon discount. Attention: One coupon per order.